Refund policy
SHIPPING POLICY
Each Babes Bake order is packed with care from our studio in St. Augustine, Florida.
We ship Monday through Friday, and respond to customer service inquiries during business hours throughout the week.
SHIPPING TIMETABLE
Most orders are processed and shipped within 4–5 business days after the order is placed.
Some products may be offered as preorders. If an item is a preorder, an estimated ship date will be clearly listed on the product page. These dates are estimates, not guarantees—but if there are any unexpected delays, we’ll reach out directly to keep you in the loop.
Shipping estimates provided at checkout come directly from carriers and are not guaranteed by Babes Bake.
Once your order has shipped, it is in the hands of the carrier. Babes Bake is not responsible for delivery delays caused by USPS, UPS, or FedEx, especially during holidays or high-volume seasons. If your package appears lost or excessively delayed, we encourage you to contact the carrier directly to file a claim.
DOMESTIC SHIPPING
We currently ship via USPS, UPS, DHL, and FedEx. Shipping rates are calculated based on package weight and destination—we do not charge extra handling fees.
First Class Shipping (USPS)
USPS First Class is the most economical option but can be slow, especially during high-volume shipping windows. Delivery estimates range from 4–9 business days, but can exceed 21+ days during peak times. If your order is time-sensitive, we strongly recommend choosing UPS at checkout.
INTERNATIONAL SHIPPING
We offer international shipping on select products. However, some items may not be eligible for shipment outside the contiguous U.S. or to certain countries, due to customs restrictions, carrier limitations, or product type.
If your international order cannot be fulfilled, we reserve the right to cancel and refund the order. You will be notified if this applies.
International buyers are responsible for any applicable customs, taxes, duties, or import fees, which are not included in your shipping cost.
INCORRECT ADDRESSES & REFUSED DELIVERIES
Please double-check your shipping address before placing your order.
Babes Bake is not responsible for packages lost, misdelivered, or returned due to incorrect address entry or refused delivery.
If a package is returned to us, the customer is responsible for any reshipment costs.
DIGITAL PRODUCT ACCESS
Each baking kit includes access to a password-protected video masterclass. This access is tied to the kit itself.
We do not provide passwords separately, nor do we sell digital access on its own.
If you lose your password, you’re welcome to reach out and we’ll help—but for security reasons, access is not guaranteed without proof of purchase.
Right of Withdrawal for Customers in the European Union
If you are a consumer residing in the European Union, you have the right to withdraw from the purchase of eligible physical goods within 14 days of receiving your order without providing a reason.
To exercise your right of withdrawal, you must submit a withdrawal request through our online withdrawal form or contact us before the expiration of the 14-day withdrawal period.
Once your withdrawal request has been received, we will send confirmation of receipt by email.
You must return the physical goods within 14 days of notifying us of your decision to withdraw from the contract.
Refunds will be issued within 14 days of receiving the returned goods or receiving evidence that the goods have been shipped back, whichever occurs first.
Any digital content already delivered, accessed, downloaded, streamed, or made available to the customer may be excluded from the refund to the extent permitted by applicable law.
Return Conditions
To be eligible for a return:
- Physical items must be returned in their original condition.
- Physical items must be returned with original packaging whenever reasonably possible.
- Items may be inspected by the customer, but refunds may be reduced if the value of the goods has been diminished through handling beyond what is necessary to establish their nature, characteristics, and functionality.
- Customers are responsible for properly packaging returned items to prevent damage during transit.
Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise required by law, customers are responsible for return shipping costs.
For EU withdrawals, customers are responsible for the direct cost of returning the goods unless otherwise required by applicable law.
We recommend using a trackable shipping service for all returns.
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days and provide:
- Your order number
- Photographs of the item
- Photographs of the shipping box and packaging
- A description of the issue
Upon review, we may provide a replacement, store credit, partial refund, or full refund, depending on the circumstances.
Non-EU Customers
For customers outside the European Union, returns of physical products are reviewed on a case-by-case basis.
Because each kit includes immediately accessible digital content, refunds are generally not available after purchase except in cases involving damaged, defective, missing, or incorrect items.
Refund Processing
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used at checkout.
Depending on your financial institution, refunds may take several business days to appear in your account.
Contact Information
For questions regarding returns, refunds, withdrawals, or damaged orders, please contact:
Babes Bake
Email: hello@babesbake.com
Website: www.babesbake.com